Mojizu.com Ringtone Wallpaper Games Graphics Help FAQ

Question: How do I find the moji/ringtone/ game I'm looking for?
Answer: If you're looking for something specific, try typing in the name of the moji, song, artist or gameyou are looking for in the quick search box at the top of every page.

Question: Can I preview mojis and ringtones before buying?
Answer: Yes! In fact, we encourage it. All of our content can be previewed before you buy -- simply click on the listen or view icon next to the product.

How to Buy Moji, Ringtones or Games

Question: How do I buy a product for my cell phone?
Answer: Buying a product on MojiMobile is an easy process; and we work with most of the major carriers and cell phones. Once you find a product you would like to purchase, click on the $ button next to the product and you’ll be sent to the checkout page. Enter your cell phone number and carrier and click Buy. In a matter of moments you’ll receive a text message on your cell phone with further directions.

Question: What products are compatible with my phone?
Answer: Please go to the phone compatibility chart to see what products are compatible with your phone. If you are still unsure or if your particular phone is not listed, please visit our Contact Us page to send us a message.

Question: What is the MojiMobile subscription service and how does it work?
Answer: Personalize your cell phone with thousands of mojis, ringtones, and the latest games. Take advantage of the big screen on your computer to search and discover all of our products and when you find something you want, send it directly to your cell phone. No cables required! As a subscriber, each month you'll get a refill of credits you can use to download cool stuff for your phone from mojimobile. Each credit is worth about $1.00, and you can use your credits to download any moji, ringtone or game from our site. Unused credits at the end of the month will rollover for one month. At the end of each month your subscription will automatically renew and your credits will be refilled. You can cancel anytime by sending a text message with the word STOP to 70250.

Question: How do I sign up?
Answer: Once you’ve found a moji, ringtone or game that you want to purchase, click the $ button and follow the instructions to get your product

Question: How do I pay for the products or service?
Answer: The process could not be any easier. Once you have selected a product to purchase, and you’ve entered your cell phone number, MojiMobile will send you a confirmation text message to your cell phone. Once you have confirmed the purchase, the charge will be added to your next months cell phone statement.

Question: Do I have to subscribe to buy products from MojiMobile?
Answer: No, all products are available a-la-carte (as a one time purchase) but as a subscriber, you will get added benefits and better prices on all products.

Question: How do I cancel my subscription?
Answer: You can cancel your subscription plan(s) at anytime via any of the following ways:

From your mobile phone handset, send us a text message with the word stop to 70250

Or, contact MojiMobile customer care at mojizu@movaya.net and a representative will help you with your cancellation.

How to Receive (Download) your Moji, Ringtones or Games

Question: How do I download?
Answer: To download a moji, ringtone, or game you must use the wireless Internet connection on your cell phone. While each cell phone model may require a slightly different approach to download content, the basic steps for downloading are as follows:

After you make a purchase with MojiMobile, you will receive a text message to your cell phone. In that message, you will see a URL specially designed for your phone. You will need to open this URL using the wireless Internet connection on your cell phone (M-Mode, MEdia Net, Sprint PCS Vision, or T-Zones). To open the URL from the text message, choose "Options" or "Menu" whichever your phone uses. If you see the option "Go" or "GoTO" on the screen, click that and skip the next four steps.
Select "Extract" or "Use Detail" or "Save Address".
You may be asked whether you want to extract a "Phone Number," "E-mail Address" or "Web Address." Select "Web Address."
You should see a single URL in a list of web addresses. Select that.
If you see "Options" select that, and then select "Go To" or "Go."
Your wireless Internet connection should now be open to the URL where you can download your MojiMobile content. You should see some text about your new ringtone or background and a link to download. Select the item(s) to download and then follow any additional prompts your phone gives you. Some phones may do this automatically, in which case when you view your message you can select the web address. Then, you'll see a page with a download link and some text about your content. Complete the download and save to your phone. Some phones will let you save the item and then select it for use right away. Other phones will require you to look up the item in your Ringtone and Wallpaper folder, and then select it for use, or "Apply" it. Most phones will let you "Apply" the item right away.

Cingular
If you're a Cingular Wireless subscriber, you will need an Internet enabled Phone to download our products. Not all Cingular phones are Internet enabled. If you don't know if your phone is Internet enabled, call Cingular at 1-866-CINGULAR or visit them online at http://www.cingular.com Back to the Top

Sprint
If you're a Sprint PCS subscriber, you will need a Vision Phone to download our products. Not all Sprint phones are Vision phones. If you don't know if your phone is Vision enabled, call Sprint PCS at 1-888-253-1315 or visit them online at http://www.sprint.com Back to the Top

T-Mobile
If you're a T-Mobile subscriber, you must have T-Zones available & enabled on your phone to download our products. Not all T-Mobile phones come with T-Zones. If you don't know if your phone has T-Zones, call T-Mobile at 1-800-TMOBILE or visit them online at http://www.tmobile.com

Verizon
If you are a Verizon....

Question: How is the content downloaded to my phone?
Answer: For Cingular, Sprint, and T-Mobile users, content is sent to your mobile phone via a WAP link or MMS message, which basically means we send you a text message with a link. By clicking on the link, you download the content straight from MojiMobile to your mobile phone.

For Verizon Wireless users, content is sent to your mobile phone via PIX Messaging. You must have a PIX Message capable phone, although an Internet Enabled phone is not required. Please note - You must save the content to your phone; otherwise, it will be deleted when you erase the message from your InBox.

Question: How do you send me the products I order from MojiMobile?
Answer: MojiMobile content is sent to your cell phone using an SMS or WAP Push message. In the message you will receive a link that allows you to download your products.

Question: Do I need to have text-messaging enabled to use MojiMobile?
Answer: Yes, you must have text-messaging enabled on your cell phone to use the service. If your mobile service plan doesn't include text-messaging, please contact your mobile service provider and enable it.

For Verizon Wireless, you must have PIX Message capable phones. However, Internet enabled phones are not required.

Question: How long does it take to receive my download after I've completed the purchase process?
Answer: Depending upon the network traffic, it can take several seconds up to several minutes to receive your product.

Question: Does my phone need to be Internet enabled?
Answer: Yes. In order to successfully download ringtones and color wallpapers, your phone will need to be able to connect to the Web. If you're not sure that you have this feature, contact your carrier's Customer Support for more information.

Question: Why can't I download when I click on the link?
Answer: You received the download link and you can't download in WAP?
WAP might not be set up correctly on your phone. Please ask your phone provider how to adjust your settings

Question: What should I do after the download is completed to my phone?
Answer: Once the download gets to your phone, please make you click the "save" button in order to save the product to your cell phone.

Additional Questions

Question: What carriers support the delivery of your products?
Answer: Mojimobile currently support cell phones from Cingular, Dobson, Sprint, T-Mobile & Verizon. We will be adding additional carrier support in the future so if you’re carrier is not listed, please check back in the future.

Question: How do I know if a product is compatible with my cell phone?
Answer: Ringtones and wallpapers will work on most phones. Not all games work on every device. Please be sure to check the compatibility list before you make a purchase. In addition, you must have an Internet-enabled mobile phone with data services enabled. If you're not certain whether your phone is Internet-enabled, please call your wireless carrier for more help. We also suggest that you please use our Phone Testing tool to determine if your phone is compatible with our services.

Question: What if my carrier or cell phone is not listed in the compatibility list?
Answer: MojiMobile is working hard to expand our coverage and make new mobile phone models compatible with MojiMobile.com. As we add support for additional carriers or phones, you'll see them in our menus. If you’re carrier or cell phone model is not listed, please let us know by completing this form.

Question: Can I submit content to MojiMobile?
Answer: MojiMobile is always interested in new content. Please let us know what you have in mind by completing this form.

Question: Why is my carrier or my mobile phone not listed yet as MojiMobile.com compatible?
Answer: MojiMobile.com is working hard to expand our coverage and make new mobile phone models compatible with MojiMobile.com. As we add support for additional carriers or phones, you'll see them in our menus.

Question: How can I test whether my phone can receive content from MojiMobile.com?
Answer: Please use our Phone Testing tool to determine if your phone is compatible with our services.

Question: How can I contact MojiMobile.com if there is a problem?
Answer: Please visit the Contact Us page

Question: I have forgotten my username &/or password. How can I get it?
Answer: Go to the Password retrieval page.

Need Help at MojiMobile.com?

How to FIND Moji
(or Music & Games)
How to BUY Moji
(or Music & Games)
How to RECEIVE Moji
(or Music & Games)